Terms of service

TERMS OF SERVICE – HOME DELIGHTS

Overview

This website is operated by Home Delights. Throughout the site, the terms “we”, “us” and “our” refer to Home Delights.

By visiting our site and/or purchasing something from us, you agree to be bound by the following terms and conditions.

1. Business Information

Home Delights
Suite A, 82 James Carter Road, Mildenhall, IP28 7DE
Email: info@home-delights.com

2. Online Store Terms

By using this site, you confirm that you are at least the age of majority in your country or have given consent for a minor to use this site.

You must not use our products for any illegal or unauthorised purpose.

3. Products & Descriptions

We make every effort to display our products as accurately as possible. However:

  • Colours may vary depending on your screen
  • Many items are handmade or natural, so slight variations in size, finish, or colour may occur

These variations are not considered faults.

4. Orders & Acceptance

All orders are subject to acceptance and availability.

We reserve the right to:

  • Refuse or cancel any order
  • Limit quantities purchased
  • Cancel orders where pricing or product information is incorrect

If we cancel your order, you will receive a full refund.

5. Pricing & Payments

All prices are listed in euros unless otherwise stated.

We reserve the right to change prices at any time without notice.

Payment must be received in full before an order is processed.

6. Shipping & Delivery

We work with trusted third-party suppliers to fulfil orders.

  • Delivery times are estimates and may vary
  • Delays may occur due to factors outside our control

However, we remain responsible for your order and will assist in resolving any delivery issues.

7. Returns & Refunds

We want you to be happy with your purchase.

You have the right to cancel your order within 14 days of receiving your item.

For full details, including return conditions and refund processes, please refer to our Refund Policy.

8. Faulty or Damaged Goods

If an item arrives damaged or faulty, please contact us as soon as possible with supporting evidence (such as photos).

We will work with you to resolve the issue promptly.

Your statutory rights are not affected.

9. Supplier Fulfilment

Some of our products are shipped directly from third-party suppliers.

While we coordinate fulfilment through these suppliers:

Home Delights remains your point of contact and is responsible for your order

Returns and replacements may be subject to supplier processes, which we will manage on your behalf.

10. Intellectual Property

All content on this website, including images, text, and branding, is the property of Home Delights and must not be used without permission.

11. Limitation of Liability

We aim to provide accurate information and a reliable service.

However, we are not liable for:

  • Indirect or consequential losses
  • Delays outside our control

Nothing in these terms excludes or limits your statutory rights as a consumer.

12. Changes to Terms

We reserve the right to update or change these Terms at any time.

Changes will take effect immediately upon posting on the website.

13. Governing Law

These Terms are governed by the laws of England and Wales.

14. Contact Information

If you have any questions about these Terms, please contact us:

Email: info@home-delights.com
Address: Suite A, 82 James Carter Road, Mildenhall, IP28 7DE